Refund Policy
Refund Policy
Last updated: October 30, 2025
Thank you for choosing Boutique Petit Champlain .
We want you to be completely satisfied with your purchase.
This refund policy explains under what conditions and how you can request a return or refund.
1. Returns and prior approval
You can request a return within 14 days of receiving your order.
Before returning an item, you must obtain prior approval from our customer service team.
Please write to us at info@boutiquepetitchamplain.com by stating:
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your order number ,
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the reason for the return ,
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and, if applicable, photos if the item is damaged or defective.
Once the request is approved, our team will send you the return address and instructions to follow.
2. Conditions for eligibility for reimbursement
To be eligible for a refund:
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Items must be unworn, unwashed, undamaged and in their original packaging (as much as possible).
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The return must include proof of purchase , such as the confirmation email or invoice.
Non-returnable items
For hygiene and safety reasons, the following items cannot be returned :
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Underwear and lingerie
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Stockings and tights
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Opened or used personal care products
3. Shipping costs for returns
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
We strongly recommend using a shipping service with a tracking number , as we are not responsible for returns lost in transit.
4. Refund Process
Once your return has been received and inspected, we will send you a confirmation email to inform you of the approval or rejection of your refund.
If your request is approved, the refund will be issued using the same payment method used for the purchase, within a maximum of 30 days .
If you have not received your refund after 30 days:
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First, check your bank account;
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Next, contact your payment provider;
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If the problem persists, please write to us at info@boutiquepetitchamplain.com .
5. Defective or incorrect items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery , including photos .
We will arrange a free replacement .
If the same problem recurs, a full refund will be given.
6. Order Cancellation
Orders cannot be cancelled once they have been placed, due to our automated order processing system.
Contact
For any questions regarding this refund policy, please write to us at:
📧 info@boutiquepetitchamplain.com