We place great importance on providing the best possible service to our customers — and we are there for you every step of the way.
Our customer service team is available Monday to Friday, from 9am to 5pm (Australian Eastern Time), to assist you. Whether you have a question about sizing, need help placing an order, or would like to know more about returns, please don't hesitate to contact us.
⏱ Response time: We aim to respond within 24 hours (business days).
BEFORE YOU WRITE TO US…
Here are some quick answers to the questions we are most frequently asked:
Where is my order?
Once your package has been shipped, you will receive a tracking link by email.
You can also check its status at any time on our Track my order page.
Do you offer free delivery?
Yes — we are delighted to offer free premium delivery on all orders across Australia.
Can I return my order?
Absolutely. You can return items within 30 days of delivery, provided they are unworn, in their original condition, and with the tags attached.
Please see our return policy.
How long does delivery take?
Orders are processed within 1 to 3 business days. On weekdays, processing is usually completed within 1 business day, while orders placed on weekends may take longer.
Delivery takes 6 to 12 working days, but in some cases it may take up to 30 days after purchase due to order volume, global delays or public holidays.