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Privacy Policy

Privacy Policy

Last updated: October 30, 2025

This privacy policy explains how Boutique Petit Champlain (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website or purchase our products, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

Company information

Petit Champlain Shop
Email: info@boutiquepetitchamplain.com
Website: boutiquepetitchamplain.com

1. Data Controller

Boutique Petit Champlain is responsible for the personal information we collect and manage in accordance with Canadian data protection legislation.

2. Information we collect

Depending on how you use our website, we may collect the following information:

  • Contact details : name, email address, telephone number, delivery and billing address.

  • Order and payment data : products purchased, order number, payment status, payment method (payments are processed by a secure provider — we never store your full card details).

  • Account data : login credentials, order history, preferences.

  • Communication data : emails, customer service messages, product reviews.

  • Technical data : IP address, device and browser type, cookies, session and usage data.

  • Marketing preferences : subscribing or unsubscribing to our newsletter, consent to communications.

3. Purposes of the collection

We collect your personal information for the following reasons:

  • Processing and delivering your orders, and providing customer service.

  • To comply with our legal and tax obligations.

  • Securing our website and preventing fraud or misuse.

  • Improve our services and analyze user behavior.

  • Sending marketing communications when you have consented to it.

4. Data retention

We retain your personal information only for as long as necessary for the purposes described above or as required by law:

  • Orders and invoicing : up to 7 years (legal obligation).

  • Customer accounts and communications : up to 24 months after the last contact.

  • Marketing data and consents : until withdrawal of consent + 24 months.

  • Technical and analytical data : up to 26 months.

5. Data sharing

We may share your information with trusted partners who help us run our business, such as:

  • Service providers : payment processors, shipping services, hosting providers, email platforms, analytics and advertising tools.
    All our partners are contractually obligated to protect your data and to use it only according to our instructions.

We may also disclose your information if required by law or to protect our rights and property.

6. International Transfers

If your information is transferred outside of Canada (for example, to service providers located abroad), we ensure that appropriate safeguards are in place to protect it, including through standard contractual clauses.

7. Your rights

In accordance with PIPEDA, you have the following rights:

  • Access your personal information and obtain a copy of it.

  • Request the correction of inaccurate or incomplete data.

  • Withdraw your consent when the processing is based on it (for example, for sending newsletters).

  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated.

Requests can be sent to: info@boutiquepetitchamplain.com
We will respond to your request within 30 days.

8. Security Measures

We implement technical and organizational measures to protect your personal information, including encryption (TLS), access restriction, logging, and regular security reviews.

9. Child protection

Our website is not intended for children under the age of 16. We do not knowingly collect information from minors. If you believe we have collected such data in error, please contact us to have it removed.

10. Policy changes

We may update this privacy policy at any time. Any significant changes will be posted on our website, along with an updated date indicated above. In the event of major changes, we may also notify you by email.

Contact

For any questions or concerns regarding this privacy policy, please contact us at the following address:
📧 info@boutiquepetitchamplain.com